{"id":279,"date":"2025-09-14T16:11:21","date_gmt":"2025-09-14T16:11:21","guid":{"rendered":"https:\/\/cookiesbymady.com\/staging\/8566\/?page_id=279"},"modified":"2026-09-01T04:34:12","modified_gmt":"2026-09-01T04:34:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/cookiesbymady.com\/staging\/8566\/faq\/","title":{"rendered":"Frequently  Asked  Questions"},"content":{"rendered":"\n<style>\n.cbm-faq {\n  --berry:#a51f45;\n  --berry-dark:#861936;\n  --brown:#3a2527;\n  --cream:#fff9f4;\n  --blush:#f8e7e8;\n  --pink:#f3d6da;\n  --muted:#705c5e;\n  --border:#eadfda;\n\n  background:var(--cream);\n  color:var(--brown);\n  overflow:hidden;\n}\n\n.cbm-faq,\n.cbm-faq * {\n  box-sizing:border-box;\n}\n\n\/* HERO *\/\n.cbm-faq-hero {\n  position:relative;\n  padding:90px 6% 80px;\n  text-align:center;\n  background:\n    radial-gradient(circle at 10% 20%, rgba(165,31,69,.09), transparent 25%),\n    radial-gradient(circle at 90% 80%, rgba(165,31,69,.07), transparent 25%),\n    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font-size:16px;\n  }\n\n  .cbm-faq-answer {\n    padding:0 20px 21px;\n    font-size:15px;\n  }\n\n  .cbm-faq-cta {\n    padding:65px 22px;\n  }\n\n  .cbm-faq-btns {\n    flex-direction:column;\n    align-items:center;\n  }\n\n  .cbm-faq-btn {\n    width:100%;\n    max-width:300px;\n  }\n}\n<\/style>\n\n<div class=\"cbm-faq\">\n\n  <section class=\"cbm-faq-hero\">\n\n    <div class=\"cbm-faq-kicker\">\n      Cookies by Mady \u2022 Pomona, CA\n    <\/div>\n\n    <h1>\n      Frequently Asked<br>\n      <span>Questions<\/span>\n    <\/h1>\n\n    <p>\n      Everything you need to know about custom orders, freshness,\n      pickup, packaging and creating a cookie set made especially\n      for your celebration.\n    <\/p>\n\n  <\/section>\n\n\n  <section class=\"cbm-faq-section\">\n\n    <div class=\"cbm-faq-inner\">\n\n      <div class=\"cbm-faq-heading\">\n        <small>Good to Know<\/small>\n        <h2>Before You Order<\/h2>\n      <\/div>\n\n\n      <details class=\"cbm-faq-item\">\n        <summary>1. Are your cookies homemade?<\/summary>\n        <div class=\"cbm-faq-answer\">\n          <p>\n            Yes! Every single cookie is <strong>handmade from scratch<\/strong>\n            with love by Mady. Each batch is baked fresh to order using\n            quality ingredients \u2014 never store-bought or pre-made.\n          <\/p>\n        <\/div>\n      <\/details>\n\n\n      <details class=\"cbm-faq-item\">\n        <summary>2. Can I request a custom design?<\/summary>\n        <div class=\"cbm-faq-answer\">\n          <p>\n            Absolutely! All cookies are individually customized to your\n            theme, colors, or occasion. Whether it&#8217;s a birthday, baby shower,\n            wedding, or corporate event, we&#8217;ll create a design made especially\n            for your celebration.\n          <\/p>\n        <\/div>\n      <\/details>\n\n\n      <details class=\"cbm-faq-item\">\n        <summary>3. How far in advance should I place my order?<\/summary>\n        <div class=\"cbm-faq-answer\">\n          <p>\n            We recommend placing your order at least\n            <strong>2\u20133 weeks in advance<\/strong> to secure your date.\n            Rush orders may be available depending on our schedule and may\n            include an additional fee.\n          <\/p>\n        <\/div>\n      <\/details>\n\n\n      <details class=\"cbm-faq-item\">\n        <summary>4. Do you offer rush orders?<\/summary>\n        <div class=\"cbm-faq-answer\">\n          <p>\n            Yes, depending on availability. Orders placed with\n            <strong>less than one week&#8217;s notice<\/strong> are considered\n            rush orders and may include an extra charge depending on\n            design complexity and quantity.\n          <\/p>\n        <\/div>\n      <\/details>\n\n\n      <details class=\"cbm-faq-item\">\n        <summary>5. How are the cookies packaged?<\/summary>\n        <div class=\"cbm-faq-answer\">\n          <p>\n            Each cookie is <strong>individually wrapped and sealed for freshness<\/strong>,\n            then carefully packaged for a beautiful presentation \u2014 perfect\n            for gifting, parties, and special events.\n          <\/p>\n        <\/div>\n      <\/details>\n\n\n      <details class=\"cbm-faq-item\">\n        <summary>6. Do you ship cookies?<\/summary>\n        <div class=\"cbm-faq-answer\">\n          <p>\n            Currently, Cookies by Mady offers\n            <strong>local pickup and delivery only<\/strong> from Pomona,\n            California. Shipping is not available at this time.\n          <\/p>\n        <\/div>\n      <\/details>\n\n\n      <details class=\"cbm-faq-item\">\n        <summary>7. How long do the cookies stay fresh?<\/summary>\n        <div class=\"cbm-faq-answer\">\n          <p>\n            Our cookies stay fresh for approximately\n            <strong>2\u20133 weeks<\/strong> when kept in their sealed bags\n            at room temperature. For longer storage, they can be frozen\n            for up to <strong>3 months<\/strong>.\n          <\/p>\n        <\/div>\n      <\/details>\n\n\n      <details class=\"cbm-faq-item\">\n        <summary>8. Do you make gluten-free or vegan cookies?<\/summary>\n        <div class=\"cbm-faq-answer\">\n          <p>\n            At this time, we specialize in our traditional sugar cookie\n            recipe and do not currently offer gluten-free or vegan options.\n          <\/p>\n        <\/div>\n      <\/details>\n\n\n      <details class=\"cbm-faq-item\">\n        <summary>9. What is the minimum order?<\/summary>\n        <div class=\"cbm-faq-answer\">\n          <p>\n            The minimum order is typically\n            <strong>one dozen (12 cookies) per design or theme<\/strong>.\n            For larger events or custom quantities, please contact us directly.\n          <\/p>\n        <\/div>\n      <\/details>\n\n\n      <details class=\"cbm-faq-item\">\n        <summary>10. How do I place an order?<\/summary>\n        <div class=\"cbm-faq-answer\">\n          <p>\n            Submit your request through our <strong>Place an Order<\/strong>\n            page. Include your event date, quantity, theme, colors, and any\n            inspiration you have. We&#8217;ll follow up to confirm availability\n            and pricing.\n          <\/p>\n        <\/div>\n      <\/details>\n\n\n      <details class=\"cbm-faq-item\">\n        <summary>11. How do I pay for my order?<\/summary>\n        <div class=\"cbm-faq-answer\">\n          <p>\n            Once your order details are confirmed, we&#8217;ll send you an invoice.\n            A <strong>50% non-refundable deposit<\/strong> is required to\n            secure your booking, with the remaining balance due before pickup.\n          <\/p>\n        <\/div>\n      <\/details>\n\n\n      <details class=\"cbm-faq-item\">\n        <summary>12. Can I see examples of your work?<\/summary>\n        <div class=\"cbm-faq-answer\">\n          <p>\n            Yes! Visit our <strong>Gallery<\/strong> to see past cookie designs\n            and get inspiration for your own custom order.\n          <\/p>\n        <\/div>\n      <\/details>\n\n    <\/div>\n\n  <\/section>\n\n\n  <section class=\"cbm-faq-cta\">\n\n    <div class=\"cbm-faq-cta-inner\">\n\n      <h2>Still Have a Question?<\/h2>\n\n      <p>\n        Browse our cookie gallery for inspiration or tell us about your\n        upcoming celebration and we&#8217;ll help you get started.\n      <\/p>\n\n      <div class=\"cbm-faq-btns\">\n\n        <a class=\"cbm-faq-btn\"\n           href=\"\/staging\/8566\/place-an-order\/\">\n          START YOUR ORDER\n        <\/a>\n\n        <a class=\"cbm-faq-btn cbm-faq-btn-secondary\"\n           href=\"\/staging\/8566\/gallery\/\">\n          VIEW GALLERY\n        <\/a>\n\n      <\/div>\n\n    <\/div>\n\n  <\/section>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Cookies by Mady \u2022 Pomona, CA Frequently Asked Questions Everything you need to know about custom orders, freshness, pickup, packaging and creating a cookie set made especially for your celebration. Good to Know Before You Order 1. Are your cookies homemade? Yes! Every single cookie is handmade from scratch with love by Mady. Each batch [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-279","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - Cookies by Mady<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cookiesbymady.com\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Cookies by Mady\" \/>\n<meta property=\"og:description\" content=\"Cookies by Mady \u2022 Pomona, CA Frequently Asked Questions Everything you need to know about custom orders, freshness, pickup, packaging and creating a cookie set made especially for your celebration. 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